FAQ
Categories
Questions
Bonus Engine
CONFIGURE
PERSONALIZE
CONTROL
How It Works
Define The Rules
Configure market, currency, player segment, minimum deposit, maximum bonus and turnover requirements for each promotion.
Control Eligibility
Set eligible games, contribution rates, claim periods, bonus expiry and stacking groups according to each promotion.
Protect & Monitor
Apply duplication controls, responsible gambling exclusions, manual review thresholds and complete audit tracking.
Bonus Engine Controls
- Market configuration supports MY and SG with separate settings.
- Currency is configured independently and is not automatically converted.
- Player segments can be configured for New, Existing, VIP and Reactivation players.
- Minimum deposit and maximum bonus limits are configurable per promotion.
- Turnover multiplier can be configured from 1X to 8X.
- Turnover basis can be defined by bonus, eligible turnover or net loss.
- Eligible games can be controlled through provider or category whitelists.
- Game contribution percentage can be configured from 0% to 100%.
- Claim periods and bonus expiry can be configured according to promotion rules.
- Daily and monthly limits can be applied for budget and anti-abuse control.
- Device, account and payment identity duplication can be blocked or sent for review.
- Stacking groups can be assigned to prevent conflicting promotions.
- Responsible gambling exclusions apply to restricted or self-excluded accounts.
- Manual review thresholds can be configured for large rewards.
- All promotion issues, claims and adjustments are recorded through audit logs.
Promotion Stacking & Priority
DEPOSIT BONUS
RESCUE BONUS
LEVEL UP
ROLLING BONUS
DAILY CHECK-IN
DEPOSIT COLLECTION
LUCKY SPIN
How Promotion Stacking Works
Check Priority
Promotions are evaluated according to their assigned priority before a reward is applied.
Apply Stack Rules
Deposit and rescue promotions follow exclusive stacking rules, while eligible passive and engagement rewards may continue to stack.
Grant Eligible Rewards
Once conflicts are resolved, each eligible promotion is processed according to its own reward and qualification rules.
Promotion Stacking Rules
- Priority 1 — Deposit Bonus: Only one deposit-percentage promotion may be applied to the same transaction.
- Priority 2 — Rescue Bonus: No overlapping loss or cashback promotion may apply during the same calculation period.
- Priority 3 — Level Up: Passive progression may stack with eligible promotions.
- Priority 4 — Rolling Bonus: Passive loyalty rewards may stack with eligible promotions.
- Priority 5 — Daily Check-In: Operates as an independent engagement mechanic and may stack where eligible.
- Priority 6 — Deposit Collection: A maximum of one qualifying stamp may be collected per day.
- Priority 7 — Lucky Spin: Spins are earned separately and rewards are subject to prize-specific rules.
- Higher-priority promotional conflicts are resolved before lower-priority rewards are processed.
- Passive loyalty and engagement mechanics may continue to operate when their individual eligibility requirements are satisfied.
- Promotion stacking remains subject to the applicable eligibility, turnover and operational rules of each promotion.